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Shipping information


Product Availability

Most Products on our Site are in-stock and ready to ship. Some Products may show as temporarily out-of-stock.

In-Stock Items

Most orders for in-stock Products begin the order process as soon as your online purchase is completed. Your in-stock Product will be shipped once the Product is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any Product until it is shipped to you. 

After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.

Shipping Methods and Costs

We will arrange for shipment of the Products to you.  At checkout, you will be prompted to choose a shipping method for your Product(s). You will pay all shipping and handling charges specified during the ordering process.  Shipping costs are dependent on the Products in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Generally, if you are shipping within the United States, you will have the option of upgrading your shipping method for faster delivery (Ground, Third Day, Second Day or Overnight Service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by [4:00 p.m. EST] or your Order may not be processed until the following business day. Business days are Monday-Friday, excluding observed holidays within the United States.

 Shipping Rules and Restrictions

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding observed holidays within the United States.
  • Title and risk of loss pass to you upon our transfer of the Products to the shipping carrier. Shipping and delivery dates are estimates only and cannot be guaranteed.  We are not liable for any delays in shipments.
  • Please call a Customer Service Specialist at [INSERT PHONE NUMBER] if you have any questions.

E-mails About Your Order

After you place your Order, you will receive e-mails about your Order. Below are examples of e-mails you might receive:


  • Order Confirmation. This e-mail confirms that we have received your Order and includes your order number. Keep this e-mail for your records.
  • Shipment Confirmation. This e-mail confirms that your Order, or part of your Order has shipped. You may receive multiple e-mails depending on the Products you selected, or if you ordered multiple Products and they were shipped separately. The arrival time of your Order depends on the shipping method selected, Product selected, and your shipping location.
  • Important Notice About Your Order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your Order, inability to ship to the address provided, duplicate order, cancellation of Order. Should you receive a notice like this, please call a Customer Service Specialist at [INSERT PHONE NUMBER] immediately so the problem can be addressed.

Tracking Your Order

At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to [three (3)] full business days before the package is checked into the delivering carrier's tracking system after shipment. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to [three (3)] full business days.

Orders placed on [] may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of Product you purchased, the shipping method you selected during checkout, and the carrier that is delivering your Product(s).

Finding Your Order Status

The status of your order is easy to find.

  • Check your e-mail. You were required to enter an e-mail address during checkout; you will receive e-mails at your address keeping you up to date about the status of your order.
  • Visit the Site. Sign-In for Your Order History at [] twenty-four (24) hours a day. If you signed up for a [Humakina] account, you may view information about your most recent orders (including tracking information) as well as past orders.
  • Contact us. If you still have questions about your order, please visit [].

How is order status different from tracking information?

The status of your Order is supplied by [] and represents what is happening with your Order between the time you place it and the time it ships from our warehouse. Once your Order leaves our warehouse, it is handled by a carrier (such as FedEx or USPS) that may provide tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our Site when it becomes available.

*Tracking information may not be available for up to [three (3)] full business days after a Product is shipped from our warehouse.